Effective Date
This Terms of Service Agreement was last updated on APRIL, 2024. Please carefully review this Agreement before using DESIGNERSMEET.
General Information
DESIGNERSMEET owns and provides intangible copyrighted digital services. We are unable to issue full refunds after the delivery of services or completion of related services due to their inherent nature. This policy outlines the circumstances in which refunds may or may not be applicable to our services. By making purchases on our platform, users automatically agree to this Refund Policy and commit to complying with its terms.
Eligibility for a Refund
As the proprietor, distributor, and administrator, DESIGNERSMEET may grant full or partial refunds for services in exceptional cases. Below are the circumstances in which we may approve customer refund requests:
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Service Not Rendered: Buyers can request service cancellation before work on the project commences, provided they submit such requests within the delivery of the services from the purchase date.
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Delayed Service Delivery: Users may request a refund if the service seller cannot deliver within the agreed-upon time frame due to unforeseen issues on their side. The project timeline begins once the buyer has provided all necessary information for service delivery, such as access credentials and project specifications. Failure to provide this information promptly may lead to a denial of the refund request.
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Service Not as Described: Users should submit such requests within a specific timeframe from the project's completion date, backed by clear evidence that the delivered service deviates from its description.
How to Request a Refund
Users can initiate a refund request through their DESIGNERSMEET registered email, including their name and transaction ID details. DESIGNERSMEET's financial team will check and respond within 3 (three) business days from the refund request date; users have the option to escalate the request to support@designersmeet.com.
This escalation means asking DESIGNERSMEET to investigate the dispute and make a decision. DESIGNERSMEET will review the dispute within 7 (seven) days of escalation and make a determination based on the information provided by both parties.
Users should supplement their initial claim with detailed and well-founded reasons for seeking a refund, referencing this Refund Policy. Before submitting a refund request, users should ensure that it aligns with our Terms and Conditions.